Webmail provides a way of checking your email over the World Wide Web - at home, from work, anywhere in the world. Webmail uses the IMAP mail protocol, which allows you to read your messages on the server. This means that if you are viewing messages through webmail, you will still be able to view them from another computer through webmail, or you can download them later using a regular email client like Outlook Express, Eudora, or Netscape.
Want to learn all the details about Webmail, including Spam Filter settings, folder options, auto-responders and more? Try our Tutorial (Tutorial contents menu appears on left menu at bottom on tutorial pages) and check out our Frequently Asked Questions (this page).
To log onto webmail now, click here or select the Webmail link on the top menu from any page on this site.
Q: Who can use StarTraveler Webmail? A: Currently, the majority of Stargate's customers can get their mail via StarTraveler Webmail. However, the ability to read your mail through Webmail will depend on the domain that's appended to your email address. If your domain is listed below, you are currently able to use StarTraveler Webmail.
Additionally, if your personal/company domain is hosted by Stargate (for instance, your company is XYZ and you send and receive your mail at xyz.com), you can use StarTraveler Webmail. Simply go to http://mail.stargate.net and enter your username and password to log in.
Q: Why should I use StarTraveler Webmail instead of a regular email client? A: If you've ever been away from your home or work computer and wanted to check your email, you'll appreciate the flexibility that StarTraveler Web Mail offers. StarTraveler Webmail is designed to be a supplement to your normal email client providing fast and reliable access to your Stargate email account.
Q: What is the difference between web-based and client-based email? A: Web-based email means that your Stargate email account is actually a web site, permitting seamless integration of web capabilities and your email as well as providing global access to your email from any Internet-connected computer. This web-based email uses the IMAP protocol, meaning that email is read directly off the server rather than downloaded to a local folder in an email program installed on your computer (POP3).
Once you have connected to the Internet, you can simply point your computer's web browser to http://mail.stargate.net and log into your account using your Stargate email address and password.
This is different from client-based email in which you need to connect directly to Stargate in order to access your mail account utilizing software like Outlook, Outlook Express, Eudora or Netscape Mail. An added advantage of StarTraveler Webmail is that you never have to install any new client software. All you need is a web browser like Microsoft Internet Explorer or Netscape Navigator.
Q: How do I view my mail from a different computer? A: You can view your StarTraveler Webmail from any computer with Internet access. Once you are connected to the Internet, simply point your computer's web browser to http://mail.stargate.net and log into your account.
Q: Why does my webmail session timeout? A: For security reasons, your webmail session will time out after 15 minutes of inactivity. Reading a message without clicking any links or taking longer than 15 minutes to compose an email before clicking send are both examples of inactivity. This means that if you do not open any message, send a message, or just refresh the folder list within 15 minutes your session times out and you will be required to reenter your username and password. Your session will timeout if you take more than 15 minutes to read or compose an email.
We do not recommend it (especially if you use public or shared computers for webmail), but you can bypass this timeout by changing an option to automatically refresh the folders list every 5 or 10 minutes. To do this:
Click the Options link at the top of the screen.
Click the Folder Preferences link.
In the Folder List Options section, set the Auto Refresh Folder List setting to 5 or 10 minutes. Note: We do not recommend setting this below 5 minutes.
Click the Submit button at the bottom of the screen.
Note: Your webmail session will now remain active until you click the Sign Out link at the top of the screen or until you close the web browser windows. If you do not sign out or close the web browser, anyone with access to the computer may be able to read your email or send email as you.
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This type of error occurs when you log into Webmail with a capital letter in your username. Try retyping your username in lower case letters.
Q:I am not getting the "NewMail" option. A: To make the NewMail Option appear if it is absent: Go to Options > "Display Options", choose a theme, click Submit and refresh the page -OR- if you prefer to use the default theme rather than a custom theme, go to Options > "Display Options", click Submit and refresh the page. The "NewMail Options" should appear.
Q: How do I send a message? A: Once you've logged into your StarTraveler Webmail account, you can send email to any valid email address. Click the "Compose" link on the left-hand navigation bar to begin composing a message.
In the To: field, specify the recipient's email address. To send your message to more than one person, add additional email addresses in the To: field separated by commas (e. g., username@stargate.net, etc.). Note that you must always specify at least one recipient in the To: field. If you do not, an error message will appear when you attempt to send the message.
In the Subject field, enter the subject of your message.
In the Cc: field, enter the email addresses of those to whom you would like to send a "carbon copy" of your message. All other recipients of that message will be able to see that the person you designated as a Cc: has received a copy of the message.
Use the large text box to enter the contents of your message.
Check the spelling of your message by clicking the "Spell Check" button. Any words that may be misspelled will then be outlined on your screen in a new browser window with asterisks (*). Click the "change" button under the suggested word to correct the spelling or the "ignore" button to skip it. When you have finished checking your spelling, click the "close and commit" button to return to the Compose Mail window. If you've made a mistake while correcting the spelling, select the "close and cancel" button to purge all changes made in the spell check window.
To attach a file to your message, click the "Browse" button and select a file. (Internet Explorer users must first click the "Make Attachment" button to view the Attachment window.) When you've selected a file, click the "Attach" link to attach it to your message.
Once you have completed the above steps, click the "Send" button to send the message.
Note: If you are in the middle of composing a message, it's important that you send the message before clicking any of the links on the left-hand navigation bar or viewing another site. If you don't do this, your browser's "Back" button may not work to retrieve the text that you have typed.
Click here for more information about Sending Messages in Webmail.
Q: How do I read a message? A: To read a message in your Inbox:
Log into your StarTraveler Webmail account.
Click on the subject of the message you would like to read.
To read a message in a different folder, just click the "Folders" link on the left-hand navigation bar. Choose a folder and click on the subject of the message you would like to read.
Once you have read a message, the message's subject line will no longer appear in bold font in your list of messages. Only the subject lines of your unread messages will appear in bold.
Click here for more information about Reading Messages in Webmail.
Q: If I'm using my own domain name, how do I make sure Web Mail is properly configured to display my correct reply-to address? A: By default, your primary Stargate email service domain is configured based upon your username and password (e. g., stargate.net, sgi.net, usaor.net, intrepid.net, etc.). Web Mail makes it fast and easy to customize this for your preferred address. After logging in, choose "options" at the top of the main screen and select the "personal information" section. Enter your name, desired email address and desired reply-to address as desired in the space provided. When satisfied with your selection, simply submit your changes and your configuration will be updated!
Q: How much mail can I get/store on StarTraveler Webmail? A: The storage limit for a standard Stargate mail account is 5MB. Five megabytes equals 5,000 kilobytes or approximately 5 million bytes of data. Based on an average message size of 10KB, you should be able to store about 500 messages.
Important: If you receive larger messages, or if you receive messages containing large attachments, you will not be able to store as many messages. Attachments are a common reason why you might run low on storage space.
To make room for new messages, delete some of your current messages from your account. If you would like to save them for later viewing, download them before deleting them.
Q: Will I be able to see this mail from my normal mail client later? A: Yes. By default, your messages will remain in your account rather than being deleted. StarTraveler Webmail uses a protocol called IMAP, which allows you to see the messages while they are still on the server! However, you may choose for them to be deleted after you have read them. If you prefer, you can leave them in your mailbox until you return home.
Q: What if I reach my storage quota and someone sends me a message? A: StarTraveler Webmail will display the amount of storage available every time you login. If you have reached your storage limit and another user attempts to send you a message, the message will be returned to the sender with an explanation that you have reached your storage limit.
In order to begin receiving messages again, you will need to first make room in your account by deleting some of your current messages. If you would like to save a message or attachment for later viewing, just download it to your computer before deleting it using client software such as Outlook, Outlook Express, Eudora or Netscape Mail.
Q: How do I view the size of my messages? A: To see the message sizes in the message listing in webmail, go to Options, then Index Order. Select "Size" from the drop down menu and click Add. The next time you view your Inbox or other folders, you should be able to see the size of each message
Q: Can I get extra storage? A: Yes, you can purchase additional storage space in increments of 2 MB for $5.00/month. Contact us at 1-877-570-STAR to speak with an Internet specialist.
Q: If I delete mail, can I recover it? A: Unfortunately, messages deleted through StarTraveler Webmail cannot be recovered. However, If you have set your Webmail Options to use the Trash folder, deleted messages will still be available until you empty the Trash folder.
Click here for more information about Stargate's email quotas.
Q: Do items in the Trash and Spam folders count towards my quota? A: Yes. Mail in the Trash and Spam folders do count towards your quota. This is especially important to remember if you receive large attachments. It is recommended that you purge your Trash folder after deleting messages from your Inbox. In addition, while items in the Spam folder are automatically deleted after a certain number of days, if you have received an inordinate amount of Spam, we recommend that you delete these messages manually rather than wait for the 'auto-dump'.
Q: What are folders used for? A: Folders are especially useful if you have a lot of email and want to keep it organized. The "folders" option allows manipulation of your folders. If you decide to store large quantities of mail on the server, you will likely need to increase your disk storage capacity.
Q: How do I create a new folder? A: Select the "folders" option and type the desired name into the text box. Next, just select the "create" button and voila! If you wish that the folder be a subfolder of another one, you can choose that in the drop-down box with the list of folders.
On some mail servers, there are two types of folders- one that contains messages, and one that contains folders. You may see an option called "Let this folder contain sub-folders." If you see this option and you check that, the folder you create will only be able to contain folders and not any messages. Otherwise, you'll only be able to store messages in it and not folders.
Q: How do I view the contents of a folder? A: If you would like to view the contents of one of your folders, just click on the corresponding name in the left frame.
Q: How can I move a message to a particular folder? A: First, click the check box on the left-hand side of the message(s) you want to move. Next, select the name of the folder to which you would like to move the message(s) from the drop down list at the top of the message index. Finally, select the "move" button. When the page refreshes, the message(s) that you selected for moving will no longer be visible. To view them, simply select the folder that you indicated they be moved to from the left frame.
Q: How can I search the contents of a folder? A: Select the "search" option from any screen. From the drop down list, choose the folder that you would like to search. Enter what you'd like to search for and then choose the part of the message you'd like to search (i. e., body, "from'" address, etc.).
When you execute the search, the list of messages matching your criteria will come up below. You can choose the message you wish to view by clicking on it.
Note: When you are reading messages, your currently active folder will be the default to search through. For example, if you were browsing through your "Friends" folder and then click on "Search", "Friends" will already be selected for searching!
Q: Can I rename a folder? A: You may rename any folder displayed in the drop down list box to the left of the "Rename" button. Notice that this list may not include all the folders displayed in the left frame. For obvious reasons, you cannot rename the sent, trash, or Inbox folders.
Q: How can I delete a folder? A: You may delete any folder displayed in the drop down list box to the left of the "Delete" button. Notice that this list may not include all the folders displayed. The special folders such as your sent or your trash folder cannot be deleted, and of course, you cannot delete Inbox.
Click here for more information about using Folders and Organizing Messages.
Q:I am receiving a "Cannot create folder" error on the left menu. A: Be sure you have subscribed to the Trash folder: Go to Folders, subscribe to "Trash", click Submit and then refresh the folder list. If you are already subscribed to the Trash folder, select Options, Folder Preferences, Submit, and then refresh the folder list. Repeat these steps if you receive a different error.
Q: The "Trash" folder is listed but there is no "Purge". A: Login to WebMail. Subscribe to the trash folder. Click Options, then Folder Preferences. In the "Special Folder Options" section at the top, change the "Trash Folder:" option from "Don't Use Trash" to "Trash" by selecting that option from the drop-down list. Click "Submit". On the left menu, click "Refresh the Folder List". You should now be able to purge messages.
Q: Why should I use an address book? A: An address book is a great time saving feature. Frequently used addresses may be stored here for fast recall. Because StarTraveler Webmail is designed only as a supplemental way to read and respond to your messages, we recommend using client software such as Outlook, Outlook Express, Eudora or Netscape Mail for your primary address book. Addresses entered into StarTraveler Webmail will not be available in your client software and vice-versa unless you use the import and export functions.
Q: How do I add a new address? A: First, select the "addresses" option from any screen. Next, enter the requested information including an easy-to-remember "nickname". Select the "add address" button to save the information to the address book.
Q: How do I recall a previously saved address? A: When composing a new message, select the "addresses" button. Click the check box on the left-hand side of the address(es) you want to send a message to. Next, click the "use addresses" button and the "to" field of your message will automatically include the email addresses of the recipients that you selected.
Click here for more information about using the Webmail Address Book.
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