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The Line is Busy

Problem: Error 676: The Line is busy. Busy signals when dialing.

Operating Systems: Windows XP, 2000, ME, 98 & NT; Macintosh OS X, OS 8-9

Expedient makes every effort to lower the possibility of customers receiving busy signals when dialing into our Local Access Numbers. Click here to view the current Network Status for any outages or upgrades that might affect your area.

In many cases, busy signal errors are caused by an incorrect dialup number:

If your computer is set to dial a code to disable call waiting (like *70, 1170, or 70#) and you do not have call waiting on that phone line, you may get a busy signal. This is the same if the computer is dialing a 9 or 8 to access an outside line when it does not need to.

Confirm your Local Access Number, then verify that settings are correct:

Windows XP & 2000

• Open the Control Panel. Click the Network and Internet Connections option, then choose Network Connections. Note If the Control Panel is in Classic View, double click the Network Connections icon.
• Right click your Expedient Dialup Connection and choose Properties.
• Uncheck the Use dialing rules option. Your Local Access Number should be entered into the Phone number field exactly as it needs to be dialed.
• Once you have corrected the number, click OK and try the dialup again.

Windows 2000

• Open the Control Panel and double click the Network and Dialup Connections icon.
• Right click your Expedient Dialup Connection and choose Properties.
• Uncheck the Use dialing rules option. Your Local Access Number should be entered into the Phone number field exactly as it needs to be dialed.
• Once you have corrected the number, click OK and try the dialup again.

Windows ME

• Open My Computer, double click the Control Panel, and open Dial-Up Networking.
• Right click your Expedient icon and select Properties.
• Uncheck Use area code and Dialing Properties. Your Local Access Number should be entered into the Telephone number field exactly as it needs to be dialed.
• Once you have corrected the number, click OK and try to dialup again.

Windows 98

• Open My Computer and double click Dial-up Networking.
• Right click your Expedient icon and select Properties.
• Uncheck Use area code and Dialing Properties. Your Local Access Number should be entered into the Telephone number field exactly as it needs to be dialed.
• Once you have corrected the number, click OK and try to dialup again.

Windows NT

• Open My Computer and double click Dial-Up Networking.
• Select your Expedient connection in the Phonebook entry to dial and click the More button.
• Select Edit entry and modem properties.
• Uncheck Use Telephony dialing properties. Your Local Access Number should be entered into the Phone number field exactly as it needs to be dialed.
• Once you have corrected the number, click OK and try to dialup again.

Macintosh OS X

• Click the Apple menu and choose System Preferences.
• In the System Preferences window, click Network and select the PPP tab.
• Your Local Access Number should be entered into the Telephone Number field exactly as it needs to be dialed.
• Once you have corrected the number, close the System Preferences, save your changes, and try to dialup again.

Macintosh OS 8-9

• Click the Apple menu, go to Control Panels, and open Remote Access. Note: Remote access is also know as PPP in earlier versions of Mac OS.
• Your Local Access Number should be entered into the Telephone Number field exactly as it needs to be dialed.
• Once you have corrected the number, close Remote Access, save your changes, and try to dialup again.

 

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