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Dialup Connections

Configuration

To configure your Expedient Dial-up Connection, choose your operating system below.

New Customers - Just switched from a AOL or another ISP? Click here for instructions to remove your old ISP settings and programs from you computer.

How to determine what operating system you are using

Windows Windows XP Windows 2000 Windows ME Windows 98 Windows NT Multilink PPP Windows 98 Windows XP Windows 2000 Windows NT

Macintosh Macintosh OS X Macintosh OS 8-9 Other WebTV

Check Your Settings Windows XP Windows 2000 Windows ME Windows 98 Windows NT   Mac OS X Mac OS 8-9

Virtual Applications - Check our Virtual Applications page to reference screenshots used for configuration and troubleshooting.

Tutorials and FAQs

Tip: Try OS or Software Help! Try Windows built-in help and troubleshooters! Click Start and select Help. In addition, most SOFTWARE includes built-in HELP that can provide valuable information - how to perform a task, where to find a feature and how to use it, how to set options and resolving problems. Look for "Help" on a program's menu. You might find just what you're looking for! See The Troubleshooting Process - Basic Steps for some suggestions on how to attack a problem and discover a solution.

Managing your Dial-up account How do I change the password for my dial-up? Connection Information How do I find a local access number? Can I dial into Expedient when travelling in the US or in other countries? Macintosh: How to make profiles for multiple dial-up connections Finding the IP address How to find your IP address (Windows) How to find your IP address (Macintosh) Uninstall/Reinstall Dial-up Networking How to uninstall/reinstall DUN (Windows 98) How to uninstall/reinstall DUN (Windows ME) How to uninstall/reinstall DUN (Windows XP) How to uninstall/reinstall DUN (Windows 2000)

Modem Information How do I identify the modem I am using? How do I enter a modem initialization string? How do I check or change the modem port speed? How do I query the modem and what are AT commands? General Reference How do I use Hyperterminal? How do I use a Post-Terminal Window? How to run the System File Checker How to use the System Configuration Utility Winsock, wsock32, winsock 2 information Error Code Reference Dial-up Networking Error Codes Winsock Error Codes

Troubleshooting

A Quick Checklist to Help Resolve Dial-up Connection Problems
Please review our basic checklist that can be used in troubleshooting dial-up connections. Although not all items on the list may apply to your specific problem, the checklist is a useful guide when troubleshooting. Click here for the checklist.

Further troubleshooting information is available below

• The computer does not dial the connect (or prompt to connect) when opening a web browser or email client
• The modem is not dialing or responding
• The modem dials but there are no modem tones (handshake)
• Modem keeps dialing or just says "Dialing"
• The modem has multiple or an un-ending handshake BEFORE it verifies my username and password
• Modem hangs up or hangs and does not get PAST verifying username and password
• The connection hangs, times out or the login is very slow
• Modem disconnects AFTER it gets past verifying username and password
• Getting busies, a voice/operator or ring no answer (RNA)
• I am connecting but I can't view web pages or check my email (ROUTING)
• The modem will not hang up
• I am frequently disconnected
• My connection speed is very slow
• The performance of my modem has changed

• Dial-up Password is not Saved or Unavailable
• Windows XP: An icon for the connection is missing from the system tray and dial-up networking folder
• I have DirecTV I-Guy and my icon is red or I am unable to connect
• Illegal Operations/General Protection Faults

Windows Dial-up Networking Errors

See Dial-up Networking Error Codes for the list of error codes from Microsoft. For more information, two of the many sites worth checking out are Modemsite: Dial-up Networking DUNS Error Codes and Modemhelp: Windows Errors.

• [5] Access is denied (Windows NT)
• [602/633] Port in use. Port already open. Your modem is being used by another application.
• [619/629] The port was disconnected by the remote machine
• [628/678] The server is not responding. The computer you are dialing is not answering; try again later. PPP Modem Connect Failure
• [629/619] The port was disconnected by the remote machine
• [630] The modem is busy or not responding. The computer is not receiving a response from the modem
• [633/602] Port in use. Port already open. Your modem is being used by another application.
• [645] Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again.
• [650] The remote access server is not responding.
• [676] The line is busy
• [678/628] The server is not responding. The computer you are dialing is not answering; try again later. There is no answer. PPP Modem Connect Failure
• [680] There is no dial tone
• [691/718/635] Invalid username or password. Access denied because username and/or password is invalid on the domain. Remote Server could not authenticate the connection or Authentication Failed. Dial-up networking could not establish a connection; check your password and try again.
• [692] Hardware failure in attached device.
• [720] Dial-Up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings. Check your network configuration in the Control Panel and try the connection again. No PPP Protocols configured.
• [745] An Essential File Is Missing
• Adapter Error: The Microsoft Dial-Up adapter is not installed or is not responding properly.

Macintosh Dial-up Networking Errors

See OT-PPP Errors and Macintosh Errors from modemhelp.net.

Microsoft Knowledgebase Articles Windows XP: Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable Cannot open Dial-Up Networking Folder Cannot Create or Open a Dial-Up Networking Connection Cannot create connection after restoring Windows XP Make new connection wizard selections unavailable (Windows 2000/XP) The modem attempts to dial when windows starts Q218822: Err Msg: Rundll32 Caused an Invalid Page Fault in Module Rnaui.dll Q274498: The Page Cannot Be Displayed New Ping Tool Prevents Hanging Other TCP/IP Stacks Q172439: "The Icmp.dll File Cannot Start" While Using Ping.exe Q161986: Troubleshooting Internet Service Provider Login Problems

AppleCare Knowledgebase Articles 120157: Internet Connect could not open the communications device 106859: Connection hangs when dialing or disconnecting

Tip: Try support links and a web search Check out some of the sites on the Support Links page for finding additional information or use the search field at the bottom of the Support Links page to search the web. In addition, check the computer manufacturer or software developer's website for support; these web sites generally have a good bit of troubleshooting in addition to software updates and updated drivers for your software and system.

Help us help you! If you contact Expedient support for assistance by submitting a case online by logging in to myExpedient or contacting us by phone, please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process. Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.

 

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