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Speed Test

Modem disconnects AFTER it gets past verifying username and password

If the modem makes the handshake and gets past the "Verifying user name and Password" - i.e., it appears that you authenticate - THEN drops the connection, the problem may be a corrupt file in the connection, Dialup Networking, or the TCP/IP stack.

Error messages you may receive with this problem include:

[629/619] The port was disconnected by the remote machine

[628/678] The server is not responding. The computer you are dialing is not answering; try again later. PPP Modem Connect Failure

[650] The remote access server is not responding.

[718/635/691] Invalid username or password. Access denied because username and/or password is invalid on the domain. Remote Server could not authenticate the connection or Authentication Failed. Dial-up networking could not establish a connection; check your password and try again.

[720] Dial-Up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings. Check your network configuration in the Control Panel and try the connection again. No PPP Protocols configured.

Check the information on these pages for information and steps that may resolve the problem.

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