myStargate Dashboard - Information and Troubleshooting
The Dashboard serves as a starting point for your connection, much like Dial-Up Networking. In addition, the Dashboard provides features such as automatic troubleshooting of connection problems, connection monitoring, e-mail notification, mobile dialing (roaming), and HTML notifications through an embedded browser.
  The Navigation Buttons, located below the Dashboard Menus, provide quick access to the Web, E-mail and News. By clicking on any of these buttons, you can immediately launch the most frequently used web and mail applications.
Note: The menu icons for browser and email clients will be dependent on whether you selected Internet Explorer/Outlook Express or Netscape as the default during setup. The defaults can also be changed at any time in the Dashboard Preferences.
There are four main elements to the Dashboard interface:
- Menus - Located in the Toolbar along the top of the Dashboard are several Menus to help you manage your account.
File: Exit - quits the Dashboard 
 Options: Allows you to enable/disable Mobile Dialing (roaming). Enable Mobile Dialing must be selected prior to connecting in order to activate this feature. A check next to the item indicates that Mobile Dialing is enabled.
 Tools:
- Run Diagnostics– This will execute the myStargate configuration diagnostics.
- Support Agent – This will launch the Support Agent tool. Note that the dashboard must be closed to use "Edit Active Configuration".
- Preferences – This will open the dashboard preferences editor.
 Help: Customized. Websites are opened externally by the your default browser. The help menu also contains an offline USERGUIDE link and an ABOUT link, which opens a standard "About Text" dialog.
Additional online links are available on the menu.
- Control or Connection Bar - The Connection Bar initiates and terminates Internet connections. The same button has different functions throughout the connection process.
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 By clicking Connect, you can connect to the Internet.
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 Once the connection is initiated, the button changes to Cancel, giving the option of terminating the connection process.
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 After the connection has been made and the Username and Password have been verified, the button changes to Disconnect, allowing you to terminate the connection.
- Browser Area - The dashboard browser area serves up both OFFLINE and ONLINE content. The online content automatically loads into the dashboard when you connects. See dashboard examples below:
- Status Bar - The Connection Status Bar displays the connection and e-mail status along the bottom of the Dashboard while the user is connected to the Internet. The Bar also notifies the user of any new e-mail and displays the total connection time.
Connecting to the Dashboard
Connect Using the Taskbar Icon
To open the Dashboard for a specific myStargate profile:
 - Method I: Either left- or right*-click the myStargate icon in the System Tray and select the connection. If there are multiple profiles, they will all be listed; select the one desired to be the active profile for the connection.
 Method II: Double-click the desktop icon - or - right-click the desktop icon and select "Connect" from the menu.
Note that right-clicking the desktop icon for myStargate has "Connect" as an option, which means connect to the Dashboard, so it is always "Connect" (never "Disconnect", even when connected). To disconnect, use the Dashboard "Disconnect" button. If the Dashboard was closed during the connection (prompts to stay connected or disconnect if it is closed), you must re-open the Dashboard via the desktop icon; right-click and select "Connect" or double-left-click - or the system tray icon.
 Method III: Go to My Computer/Internet Connections and double-click the Stargate connection or right-click and select "Connect" from the menu.
Connection Sequence
To initiate a connection, click the Connect button on the Dashboard (see "Dashboard" section on left menu). If you have selected "Mobile Dialing" from the Dialing menu, the Mobile Dialer will be launched before connecting. You can then make any changes to dial up numbers and locations.
After a successful connection, myStargate performs two "post-connect" actions:
- myStargate loads the post-connect URL into the Browser Area of the dashboard.
- myStargate checks the update URL resource for update information.
Updates
 Updates, as noted above in step 2 of the "post-connect" actions, sends you content that has been made available as an update. Updates may include DNS number changes, POP number updates, Support Agent FAQs, Solutions, and other information, offline Dashboard content and more.
Troubleshooting the Dashboard
In the Dashboard, items listed under "HELP" only work with Netscape
Win2000 and XP: If you do not have Netscape installed on the computer, the links in the "Help" menu may not launch. The "myStargate User Guide" may open the html code file in Notepad. This can sometimes happen when choosing different browsers with multiple installs/uninstalls/reinstalls of myStargate. Installing Netscape will allow the links to work, but is not a fix.
To resolve the problem:
- Open Internet Options Control Panel
- Go to the Programs tab and click the "reset web settings" button. This will reset the Internet Options back to the default settings and allow myStargate to select the correct browser.
While offline, clicking a program (www/email) or a link to a webpage in the the "Help" menu launches a connection
When the dashboard is offline and you click on anything under "help" except for "About" and "myStargate User Guide" it pulls up IE (or Netscape) which pulls up the DUN connection. Also, if you are not connected and click the button for the browser or e-mail, that program (and not myStargate) prompts you to connect.
Solution: On the Dashboard, select Preferences and go to the Applications Panel. Select "Allow applications to connect" (should be checked by default).
Adding shortcuts to the dashboard under tools -> Preferences -> Dashboard Preferences is buggy
When you add more than 3 items and save the settings, only 3 items are displayed on the Dashboard interface. There is no indication that there are more. Resizing the window causes a right/left scroll arrow to appear, indicating there are more icons on the Dashboard. However, when you go to Tools -> Preferences and click Save (without changing anything), only three icons are displayed again and the scroll arrows are no longer visible.
In addition, note that the Dashboard menu items will be the width of the LONGEST item (name of icon).
Solution: Limit the number of items (programs) on the Dashboard menu to 3.
When opening the User Guide you receive an error
When opening User Guide (seen in Windows XP and 2000), you receive the following error when using Internet Explorer as the default browser (this does not occur under Netscape)
A runtime error has occurred. Do you wish to debug?
Line: 1053
Error: Can't move focus to control because it's invisible, not enabled or of a type that does not accept the focus.
YES/NO
A message may be displayed: 'Problems with this web page may prevent it from being displayed properly....'
Solution: Click Yes or OK, the Guide proceeds to load and is properly displayed.
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