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Coaxial Cable
Configuration
Coax Cable modems include the Hitron BRG-3520 and the Motorola Surfboard 4100/4200. Information about these modems, including user guides, are available on this page, on the CD that is shipped with the modem and/or on the manufacturer's website.
Hitron BRG-3520 Modem User Guides
 - Hitron BRG-3520 Installation [310 KB] NEW
- Hitron BRG-3520 User Guide [333 KB] NEW
 - Hitron BRG-3520 USB Driver Intall - Windows 2000 [21 KB] NEW
- Hitron BRG-3520 USB Driver Intall - Windows 98 [23 KB] NEW
- Hitron BRG-3520 USB Driver Intall - Windows XP [3401 KB] NEW
Motorola Surfboard 4100/4200 Modem User Guides
- Motorola Surfboard 4200 User Guide [1617 KB]
- Motorola Surfboard 4100 User Guide [1036 KB]
The Motorola Surfboard 4100/4200 (click link for manufacturer's information) comes with an installation CD. This CD is not necessary when connecting to a NIC. The surfboard does allow a USB connection, which requires the CD; this is not the recommended method of connecting to Expedient and may not work with PPPoE.
The PPPoE software used for operating systems without native PPPoE is WinPoET.
If needed, replacement WinPoET CD can be picked up at the Coaxial Cable Edinboro Office from 8am-5pm Monday, Tuesday, Thursday, Friday and 9am-5pm Wednesday.
| Configuration Settings |
| Username |
username@coaxinternet.com |
| Email address |
username@coaxinternet.com |
| Mailservers |
mail.coaxinternet.com |
| DNS |
69.7.96.200; 69.7.96.201
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PPPoE Setup
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Cable modem setup
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Note: Operating systems without native PPPoE use WinPoET software. The instructions for WIndows XP and Macintosh OS X below will take you to the DSL section of the Help Site. Follow these instructions EXCEPT for the format of the USERNAME which should be username@coaxinternet.con.
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Image from Motorola Surfboard userguide |
Windows
Windows 98
Windows ME
Windows XP [DSL shown]
Windows 2000
Windows NT
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Macintosh
Macintosh OS X [DSL shown]
Macintosh OS 8-9
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Tutorials and FAQs
Troubleshooting
Tip: Troubleshooting See The Troubleshooting Process - Basic Steps for some suggestions on how to attack a problem and discover a solution.
A Troubleshooting Guide from Motorola is available on the CD that came with the Surfboard modem. In addition to the troubleshooting guide, the Motorola site has other useful information about your cable modem: See Motorola Surfboard 4100/4200.
| Any changes? |
Has this configuration ever worked before? Did the problem just start happening? If it has just started, has anything changed between
the time this configuration was working and the time it stopped working? Has new
hardware, cabling, or software been added? If the change (addition) is removed, does
the problem go away?
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| Cable outage? |
Does the
television has good cable reception (clear)? |
| Check Settings |
Test TCP/IP connectivity by attempting to ping
IP addresses and the local host, "127.0.0.1". Verify WinPoET and TCP/IP configuration settings. Is file and print
sharing installed? Verify the network adapter settings are correct and that
there are no conflicts with other hardware devices. |
| Cables and Connectors |
Are the network cabling and
connectors are working properly? If the connection is less reliable after inclement weather, the cable to the house may have been damaged. If the cable is damaged, it will have to be replaced by Coax. |
| Splitters |
Did you install or remove a
splitters? If the signal strength is too strong (removed splitter) or too weak (added a splitter), connection problems may occur. |
| Ethernet Cards |
Is the modem connected to the
Ethernet card? Is the Ethernet cable in good shape and seated firmly? Try power cycling the cable modem. |
| Check the LEDS |
Are all the lights are locked on the modem?
If you cannot send or receive data, check
the lights on the front of the modem. The LED that is out or blinking will
indicate the nature of the problem. During normal operation, all four Green LEDs
will be on steadily and the Amber LED will flicker as data is tansferred. Is the
connection to the computer active? If the network adapter has transmit/receive
data lights, are they blinking? |
CPE: Motorola Surfboard SB4100 Cable Modem
LEDS - Top to
bottom
The following is from the Motorola Surfboard Userguide
NORMAL OPERATION
See Front Panel Pictured
Below |
| LED |
COLOR |
FUNCTION and DESCRIPTION
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| POWER |
Green |
When Power light is flashing, the modem is running a
self-diagnostic. When the light is on steadily, the modem is on. |
| RECEIVE |
Green |
When the Receive light is flashing,
the SB3100 is searching for the downstream (incoming) frequency. When the light
is on steadily, the downstream channel has been acquired. |
| SEND |
Green |
When the Send light is flashing, the SB3100 is
searching for the upstream (outgoing) frequency. When the light is on steadily,
the upstream channel has been acquired. |
| ONLINE |
Green |
When the Online light is flashing, the
SB3100 is searching for the network connection. When the light is on steadily,
the network connection is active. |
| ACTIVITY |
Amber |
When the Activity light is flashing, information is
being transferred across the network by the modem. When the light is off, the
SB3100 is not transferring any data. |
ABNORMAL OPERATION
See Front Panel Pictured
Below |
| LED |
COLOR |
FUNCTION and DESCRIPTION
|
| POWER |
Off/Blinking |
Be sure modem is plugged in securely. Reboot the modem
by unplugging the power cord. If LED remains off or blinking, the modem will
need to be replaced/reparied. Be sure the coaxial cable is securely fastened to
the modem and in the wall outlet. Hand-tighten if necessary. Check that the
power cord is properly plugged into the wall outlet and the rear panel of the
SB4100. Also check that the electrical outlet is working. Be sure the STANDBY
BUTTON is not depressed. Press to reconnect to the Internet (toggle). NOTE:
Coax can determine if the modem is bad by scheduling field work. |
| RECEIVE |
Off/Blinking |
During operation, the incoming signal
was lost. During startup, no downstream channel was acquired. |
| SEND |
Off/Blinking |
During operation, the outgoing signal was lost. During
startup, no upstream channel was acquired. |
| ONLINE |
Off/Blinking |
During boot-up of the cable modem, the
IP address (or IP lease) was lost. The IP address this is checking for is
strictly for cable modem, not the PC. Use Ipconfig or
winipcfg to Release All then Renew All.
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Click images below for description.
Front Panel |
Rear Panel |
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Help us help you! If you contact Expedient support for assistance by submitting a case online by logging in to myExpedient or contacting us by phone, please include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.
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Tip: Try support links and a web search Check out some of the sites on the Support Links page for finding additional information or use the search field at the bottom of the Support Links page to search the web. In addition, check the computer manufacturer or software developer's website for support; these web sites generally have a good bit of troubleshooting in addition to software updates and updated drivers for your software and system.
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