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Speed Test

DSL Connection is not Routing

Before troubleshooting your connection for a routing problem, please verify that your DSL modem is 'In Sync.' When your DSL modem is 'In Sync', it is receiving a signal from the phone line. Click here for more information.

After verifying that your DSL connection is connected and a link is established, if you are still having difficulties opening web pages or checking email:

• If your LEDS are solid green but cannot access the Internet, you may have lost synchronization with the switch in the CO. Powercycle the equipment and attempt to get onto the Internet.

• Verify that your connection is routing properly by using the ping command from a command prompt or network diagnostics program. Click here for information on using ping to troubleshoot your connection.

  If you received a response from all four ping tests, your DSL connection is connected and should be functioning properly. If you are still having difficulties accessing web pages or email and news or accessing network resources over a VPN connection using DSL:

• Check your Web Browser settings and/or Email or Newsgroup settings

• Note that the Westell 2100 firewall settings may result in problems using AOL instant messenger and similar programs. See the top of the Westell 2100 configuration page for how to change the settings or disable the firewall.

• Check your VPN settings and troubleshoot VPN problems

• Check/change the MTU settings

• If you use Windows XP, try resetting the TCP/IP stack with netsh

• Try replacing/extracting the wsock32.dll file. For the location and size of this file, see Winsock/wsock32.dll. to extract the file, use the System File Checker (Windows 98) or the System Configuration Utility (Windows ME, XP, 2000, NT).

• Reset the modem (Westell 517)

• If you use a router, try bypassing the router: Disconnect the ethernet cable from the DSL modem that runs to the router and plug it into the ethernet port of a single computer. Configure the network card of this computer with the IP numbers and DNS and attempt to connect.

 

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