General Information
Expedient.com
Network Status
Local Access Numbers
Servers and Settings
Min System Requirements
Supported Software
Spam & Security
Virus Protection
Tech Tips & Support Links
Virtual Applications

Speed Test

WinPoET Error 645: Internal Authentication Error

Problem: Error 645: Internal Authentication Error using WinPoET DSL connection software

Operating Systems: Windows ME & 98

This error can occur if no Dial-Up adapters have been installed, or if the DSL connection has become corrupt.

To verify that the Dial-Up adapter is installed in the Network Control Panel, click here for instructions.

If you have the Dial-Up Adapter installed in the Network Control Panel, it is possible that the DSL connection in Dial-Up Networking has become corrupt. To fix this:

1. Double click the My Computer icon, then double click Dial-Up Networking. (Windows ME users will find Dial-Up Networking in the Control Panel)

      

2. Right click the DSL Connection icon and select Delete. The connection should be named WinPoET Connection. Select Yes when prompted.

   

3. Restart your computer.

4. Reopen the WinPoET client (if it does not automatically start up for you).

5. Re-enter your Expedient username (in the form of username@dsl.stargate.net) and password and press Connect.

   

   WinPoET should now be able to connect normally.

If you are still receiving errors you may need to uninstall and reinstall WinPoET. To uninstall WinPoET:

1. Open your Control Panel and double click Add/Remove Programs.
2. Click WinPoET in the list of installed programs and click the Add/Remove button.
3. If prompted, confirm the uninstall.

After WinPoET has been uninstalled, click here for instructions to reinstall.

 

	Was this information helpful?
	not at all very helpful!