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Not Receiving Messages

• Verify your email settings are correct.

• Someone may be sending you a message that is 'oversized' - that is, larger than the 10 MB limit. The individual who is sending the message will receive a response from our mail server, saying that the message is over the maximum size. See Maximum Message Size for incoming messages for further information.

• If you use Norton Anti-Virus software your email settings may have changed and may not allow you to receive email. Please refer to this page for more information about this issue and a solution.

• If it has worked before, check the System Status for mail outages. It's possible that no messages have been sent to you but it is taking a while for the messages to arrive. Remember: Email is not instantaneous. Try sending an email to yourself to see if it arrives.

• If you experienced an abrupt disconnection, wait about 15 minutes to retry downloading mail; otherwise you may receive "0 messages" or "previous process found" until the POP server restores your mail.

• Test your mailbox by logging into your account via our Webmail system.

• If someone has sent you an email with a large attachment, the connection may time out while receiving mail. Click here for more information.

• If you use a program, such as SpamSubtract Pro, which is installed on many Compaq machines, check the program settings to be sure it is not filtering all your email.

• If you mailbox is over quota, you will not receive any new email! Most Expedient customers have a 10 MB email quota on each of their mailboxes. If you use the IMAP protocol or if your program is set to leave messages on the server, this can easily cause your mailbox to become over quota. Click here for more information about mail quotas.

• The problem sending mail may be due to a corrupted inbox. You can delete the inbox and allow the software to generate a new one. Warning: Deleting an inbox will destroy any mail that is currently in the inbox.

  To delete the outbox:

  Outlook Express

  1. Close Outlook Express and return to the desktop.
  2. Click Start -> Find -> Files or Folders.
  3. Type inbox.* in the "Named" field and be sure the hard drive is selected in the "Look in:" field (include sub-directories).
  4. Click Find now.
  5. In the results window you should see inbox files. If you use Outlook Express 4, you should see inbox.idx and inbox.mbx. If you use Outlook Express 5 or higher, you should see inbox.dbx.
  6. Right click the inbox file(s) in the results window and select Delete from the menu.
  7. Restart Outlook Express. A new inbox will be created.

  Netscape

  1. Close Netscape and return to the desktop.
  2. Click Start -> Find -> Files or Folders.
  3. Type inbox.* in the "Named" field and be sure the hard drive is selected in the "Look in:" field (include sub-directories).
  4. Click Find now.
  5. In the results window you should see an inbox.snm.
  6. Right click the inbox file in the results window and select Delete from the menu.
  7. Restart Netscape. A new inbox will be created.

• If you are receiving email but are only getting the same message over and over again, refer to this page.

 

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