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Cannot Send or Receive Email

If you are unable to send -or- receive email:

• Verify your email settings are correct (SMTP server, email address, POP server, POP username and login password should be setup). If you use Norton Anti-Virus software your email settings may have changed. Please refer to this page for more information about this issue and a solution.

• If it has worked before, check the System Status for mail outages.

• If using an email application for Windows 95/98/NT/2000, or Mac, verify you are connected to the Internet and can surf the web - i.e., launch a web browser.

• See if you can send and receive email using our Webmail system. If you are able to send and receive email using Webmail but not when you use an email program, the problem is with the program.

 

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