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VPN Connections

On this page you will find information about Virtual Private Network (VPN) client software installation and troubleshooting. Virtual Private Networking is only available to customers with access to a network that has a Expedient VPN solution.

Step 1: Click here to download the VPN client

Note to HVHS Customers: Please do not download the client from our site. HVHS customers have a customized VPN client. To get a copy of the customized VPN client, please contact the HVHS helpdesk at 724-773-2056.

Step 3: Configure the VPN client

Choose your company or school affiliation for VPN Configuration instructions. If your company or school is not listed below, choose General Setup Instructions.

• University of Pittsburgh Medical Center (UPMC)
• Heritage Valley Health Systems (HVHS)
• General Setup Instructions

Tutorials and FAQs

How to uninstall the VPN client How do I determine my IP address?

Cisco VPN Client UserGuides How do I change/check the MTU? Using VPN in a foreign country

Troubleshooting

• VPN Installation Results in Blue Screen D-Link Wireless on Windows 2000
• VPN Software Does Not Respond Unable to Open VPN Software
• Unable to Connect to the VPN Server
  • Maintenance and Outages
  • VPN Software Hangs After Entering the Shared Secret
  • Authentication (Username and Password) Problems
  • Not getting prompt for Authentication Secret, only Shared Secret
• Routing or Connectivity Problems
  • Check Internet connectivity
  • Internet Explorer error: "Unable to establish connection"
  • Multiple VPN Clients and Sessions
  • Macintosh: VPN Client has trouble initializing or maintaining Open Transport
  • Auto-Connect Configuration/Check
  • Windows XP and VPN - Uninstall QoS Packet Scheduler
  • Re-install software or install software with higher encryption level (3DES)
  • Disconnects: DHCP Packets Forwarded into Tunnel
  • Unable to Route (Load Pages or Check Email) After Connecting
  • Personal Firewall Programs: Windows XP, Black Ice, Zone Alarm
  • Disable Windows XP Internet Connection Firewall
  • Westell 2100 DSL modem/router firewall and services
  • Software:  Proxy Settings
  • Hibernation or Standby Mode
  • VPN Connection is Slow
  • VPN Stops Responding When Disconnecting (Macintosh)
  • Cannot Print using Networked Printers over VPN

A Quick Checklist for VPN using Broadband (DSL/Cable) Connections

• Turn on NAT Transparency in the VPN client.
• Change Firewall policy to permit IPSec traffic.
• Set MTU to 1400 & reboot. For XP/2000, registry change required. Use Dr. TCP for Win9x/Me/NT (DSL).
• If DHCP is active, check the "Exclude DHCP from Tunnel" checkbox.
• If the local subnet is 10.x.x.x, re-number the LAN or use "Exclude Local LAN from Tunnel" checkbox.
• Ensure QoS Packet Scheduler is not active on LAN or Dial-up connections (XP only).

 

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