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Webmail Tutorial

1. Introduction
2. Reading Mail
3. Sending Mail
4. Saving Drafts
5. Address Book
6. Organizing Messages
7. Searching
8. Options

Frequently Asked Questions

Webmail Tutorial - Options

Personal Information
Display Preferences
Message Highlighting
Folder Preferences
Index Order
Simple POP3 Fetch
Translation Options
Spam Filter Setup
Vacation Message / Auto-response Setup

Personal Information

This section contains information about yourself such as your name and email address as well as other options.

Full Name: this is your name as it appears to people you send email to. You can put your full name, your initials, a nickname - it's your choice. If you don't fill in this box, your messages will show only your email address.

Email Address: This setting is optional. If your email address is different than what is automatically assigned, you can change it here. An example would be if your email address is user@company.com, but when you send mail it shows username@expedient.net, you can enter your user@company.com email address here.

Reply To: This setting is optional. Most people will not need to use the reply to address. This is the email address that people will send to when they reply to your messages. If this is different than the email address you are sending from, you can enter it here. An example would be if you want people to reply to your home account rather than a work account.

Multiple Identities: Click this link to edit multiple identities. This is useful if you want to choose between different From-lines for different messages (for example containing your work or your home email address). On the page that appears, you can add as many identities as you like. After setting up multiple identities, you will be offered a choice of identities in the From field when you compose a new message.

Signature: This setting is optional. An email signature is a brief message that you can automatically add to the end of any email you send out. Using an email signature can save time if there is information that you regularly add to the end of messages: your name, your email address, or other contact information like phone numbers or business addresses.

How to create a signature: While you can include anything you want in your email signature, there are a few pieces of information that are pretty standard. For a business signature, you may want to include your name in any form that you want (First and last, nickname, initials), your title and company name. Also, include as much contact information as you feel comfortable giving out. Consider adding your business phone number, fax number, email address, mailing address, and company home page. Many people also include a company motto or mission statement in their signature. For a personal signature, most people will only include their name and their email address. Many personal email signatures also include jokes or quotes. It is also common to separate your signature by surrounding it with symbols like #, *, =, and -.

Example Business signature: (This is a copy of the business email signature that many Expedient employees use)

        ====================================================
        Your Name                     
        Your Position                 
        Expedient.Net, Inc.            
        1-(877)570-7827 - 24/7/365
        email@expedient.net 
        ====================================================
        

Example Personal Signature:

        -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
        Your Name - email@expedient.net
        - "Writing about music is like dancing about
                architecture." - Thelonius Monk
        =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Example of a simple Signature:

        --
        Your Name
        email@expedient.net

You can setup webmail to automatically add the text to every message you send by changing the Use Signature option at the bottom of the Personal Information page to Yes. To manually add a signature to a message, click the Signature button on the Compose message screen. The other signature option, Prefix Signature with '-- ' Line, will add a line with just -- before adding your signature. Most people prefer this to be set at No.

Reply Citation: If you press Reply on a message, you will be presented with the Compose form with the original message quoted. Before this quoted message, a text like "John Doe wrote:" might be prepended (if the message you're replying to originated from John Doe). This is called the citation line. Here you can choose how this line looks.

  • No Citation - Prepends no citation line whatsoever
  • Author Said - This produces the line "John Doe Said:" where John Doe will be replaced by whoever the message you're replying to was from.
  • Quote Who XML - This produces the line ""
  • User-Defined - Enables you to define your own citation line. In the two text boxes below, you can type in the citation start and end. The author's name will be inserted between the text in these boxes.

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Display Preferences

This section allows you to change the way webmail looks.

General Display Options

  • Theme - Some configurations of webmail allow you to change the colors you see when you log in. Currently, you are only able to use the default Expedient theme.
  • Custom Stylesheet - This option allows you to change the size and style of the fonts you see in webmail. Sans is a style similar to the text on this page. This is an example of a Serif font. If you have difficulty seeing small fonts you can make the size of the font bigger by choosing the sans or serif 10 or 12.
  • Language - If English is not your native language, you can change the language of many of the items in webmail. Just choose your preferred language from the drop down list. Note that this does not translate incoming email messages or folder names.
  • Use Javascript - Choose whether or not the webmail interface uses Javascript. We recommend leaving this to the default: Autodetect.

Mailbox Display Options

  • Number of Messages to Index - This is the number of message that will show up in the list of messages. If you have more than this number of messages, the message index will be split into multiple pages. We recommend setting this to no more than 25 messages.
  • Enable Alternating Row Colors - If you do not want every other row in the message index to be gray in color, change this option to No.
  • Enable Page Selector - Setting this option to No will remove the numeral links for folders that have multiple pages of messages listed - you will only have the option to click Previous and Next.
  • Maximum Number of Pages to Show - This is the maximum number of pages to list to navigate multiple page indexes. The default is 10.

Message Display and Composition

  • Wrap Incoming Text At - This option controls the number of characters that are allowed before wrapping the text of a message. This prevents messages from scrolling way off the screen. The default setting is 86.
  • Size of Editor Window - This setting affects the size of the text box on the Compose screen when you are writing a new message. This is the number of characters per line that you will be able to type before wrapping in the Compose section. The default setting is 76.
  • Location of Buttons when Composing - These are the command buttons - Send, Addresses, and Check Spelling. The default setting is Between headers and message body, but if you want, you can change it to Before the Headers (this would be near the top of the page) or After the Message Body (this would be near the bottom of the page).
  • Address book Display Format - This controls the format of the Address Book. You can switch between the JavaScript or the HTML format. See the Address Book section for more information about the different formats. The default Address Book format is HTML.
  • Show HTML Version by Default - If a message you receive is in both text and HTML format, you can choose if you want to see the HTML version (Yes) or the text version (No) by default. The default setting is No.
  • Include Me in CC when I Reply All - Reply All sends your reply to all recipients of the original message, including yourself. To leave your own email address out, set this option to No.
  • Enable Mailer Display - When viewing a message, this displays which email program the sender used.
  • Display Attached Images with Message - This option allows you to choose whether or not to view attached jpgs and gifs at the end of the message. When this option is disabled, you must click the view link in the attachments section of the message to view the attached images. This option is turned off by default.
  • Always compose in a new window - With this option enabled, a new window will pop up when you click the compose link at the top of the screen. This is option is set to No by default.

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Message Highlighting

Message highlighting allows you to change the background color of messages in the message index based on criteria that you specify. See the Organizing Messages page of the tutorial for more information about setting up Message Highlighting.

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Folder Preferences

These settings change the way your folders are displayed and manipulated.

Special Folder Options

  • Folder Path - This is the folder in your home directory that holds all your email folders. If there is anything in this option, leave it there. You should not make changes to this option.
  • Trash Folder - You can choose which folder messages will be sent to when you delete them. Turning on the Trash folder allows you to recover recently deleted messages. Messages moved to the trash folder will count towards your quota until you have purged the Trash folder. To purge, or empty, the Trash folder, click the Purge link next to the trash folder in the Folder List. We recommend not using the Trash folder. If you do not want deleted messages to go to the trash, set this to "Don't use Trash".
  • Sent Folder - You can choose which folder your a copy of messages you send will go to. If you don't want these, just set it to "Don't use Sent". Remember, messages in the Sent folder will count towards your quota.
  • Draft Folder - You can choose which folder the messages you save as draft will go to. This option allows you to save a copy of a message so that you can finish it and send later. If you don't want to use this, just set it to "Don't use Drafts". Remember, messages in the Draft folder will count towards your quota.

    Folder List Options

    • Location of Folder List - Choose whether the folder list is on the left or the right.
    • Width of Folder List - With this option, you can select how wide the list of folders will be. If you have very long folder names or large fonts, it is a good idea to set this higher than the default (150 pixels).
    • Auto refresh folder list - This option allows you to have the folder list automatically refresh itself. This is a good way to check for unseen messages in the INBOX without having to click the `refresh folder list' link every time. Setting this option will stop Webmail from timing out automatically. Click here for more information on this option.
    • Enable Unread Message Notification - This option specifies how to display unseen messages in the Folder list. If you set this to No Notification, you will not be notified of unseen messages. If you set it to Only INBOX, when you have new messages, the INBOX will become bold and a number will appear to the right of it to say how many new messages are in it. If you set it to All Folders, this behavior will happen on all folders. Setting this option to All Folders can slow Webmail down - we recommend setting this to Only INBOX.
    • Unread Message Notification Type - When new messages are in a folder, this option tells either to only display the number of new messages or also display the total number of messages in that folder.
    • Enable Collapsible folders - Collapsible Folders allow you to `fold' or collapse a folder which contains subfolders so the subfolders will not be displayed. You can collapse a folder by clicking the "-" next to it and expand it again with the "+" sign. Setting this to No disables collapsing.
    • Show Clock on Folders Panel - Choose if you want a clock to be displayed above the folder list and how it should look (Y=year, D=day, H=hour, M=minute, S=second). The option Hour Format below gives you the choice of a 12- or 24-hour clock.
    • Memory Search - If you search a mailbox, the search will be saved for quick access later. By default this option is Disabled.

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      Index Order

      This section gives you control over the message list. You can choose how much information you want in the message list and in what order it should be displayed. Use the Up and Down links to move columns around, Remove to remove a column from the display and Add to add one.

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      Simple POP3 Fetch

      These options allow you to add and remove different POP3 servers. More information will be available in a POP3 Fetch tutorial page coming soon.

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      Translation Options

      The Translation Options allow you the option of translating an email message you received by clicking a button. You can set what translator you would like to use as well as where you would like the button to appear.

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      Spam Filter Setup

      Note: Your Spam Filter(s) must be activated in order to change the Spam Filter Setup. Click here for instructions on how to activate your Spam Filter.

      General Settings

      • Filter Sensitivity - You can select one of the five sensitivity settings that meets your individual needs. The default value is medium. Higher sensitivity will filter more messages.
      • Subject Notification - Inserts the prefix *****POSSIBLE SPAM***** into the subject line of all filtered messages. Subject notification is helpful for identifying filtered messages when moving them from one folder to another.
      • Report Summary - All filtered messages include a detailed report as to why they were filtered. Enabling this option shortens the report which appears at the beginning of every filtered message.
      • Full Header Report - Includes reporting in the message headers. The full header report is helpful for advanced users who are doing additional filtering.
      • Text Only - Disables HTML formatting of filtered messages prohibiting the display of images and potential proliferation of viruses.

        Set the options that you want, then click the Update Settings button. Some settings will not take affect until you log out then log back in to webmail


      Allow / Deny Addresses List

      You can use the allow/deny addresses list to block or always allow specific email addresses, or entire domains. If you find that messages from certain individuals or mailling lists are being filtered as spam, you can add them to your allow list. Or, if you find that messages from certain addresses or companies aren't being filtered, and you consider them spam, you can add them to your deny list.

      To add an address or domain to your allow/deny list:

      • Enter the email address you want to block or always allow.
        To block or allow a domain, enter the address as *@domain.com. Example: if you wish to block all mail from abcompany.com, you would enter *@abcompany.com
      • Choose whether to allow or deny from this address or domain.
      • Click Add New Address.
      he allow/deny list only affects new mail as it arrives. Any messages currently in your Inbox or Spam folder will not be affected.

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      Vacation Message / Auto-response Setup

      This section allows you to configure an automatic reply message. For instance to let people know that you are on vacation and won't be checking your email for a few weeks. When you have the Auto-Response activated, anytime someone sends you an email, they will automatically be sent a reply with your Auto-Response message. To turn off the Auto-Response, all you need to do is click the Delete button.

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